Frequently Asked Questions
How can I contact you?
You can contact me via the 'Contact' page on this website. Alternatively, send an email to firstname.lastname@example.org
How can I find out about your wedding or engagement photography?
Click the 'weddings' tab on this website or go to www.caitlinmayweddings.com
How can I find out about your family photography?
Click the 'families' tab on this website or go to www.caitlinmayfamilies.com
I require a 20% deposit to secure your booking. This amount is not refundable in the event of cancellation. Transferring your deposit to a different date is allowed if requested at least 24hrs before your shoot. I often decline other bookings after securing your time and date, so please be mindful if you are considering cancelling or rescheduling your booking!
However, if the weather is torrential that day and it is simply not possible to go ahead– or you have been struck by an illness, allowances can be made, especially if the shoot is merely rebooked. I understand that things happen!
When do I pay?
I require a full payment before any images are sent to you. Paying on or before the day is preferred, but I also accept payment after the session’s completion.
What equipment do you own?
I own the following: 2X Canon 5D Mark IV, Canon 85mm 1.2, Canon 50mm 1.2, Canon 35mm 1.4, Canon 100mm 2.8 Macro, Canon 70-200mm 2.8, Canon 600EX II speedlite, Mavic Pro 2 Drone, reflector (gold, white, silver), lighting equipment with soft boxes and other additional accessories. I have a 27’’ iMac, and an additional 27’’ screen and the newest Photoshop and Lightroom software.
How much extra for drone usage?
It's free! We just need to allow time for it. It is also weather and location dependant!
Where will the location be for our photo shoot?
I have knowledge and access to numerous beautiful locations throughout Melbourne. These include woods, fields, parks, bushland, cityscapes and beaches. Alternatively, the session can take place at your home. This is a good option for pregnancy and younger children shoots as it gives a homely feel and allows your child to be comfortable in their surroundings. This option is suggested only for homes that have natural light available!
If you want a combination of locations, that is also possible. But any travel beyond thirty minutes one way from Kilsyth will incur additional travel costs. Please email me if you feel this may apply to you. If you cannot decide on a type of location – let me help! Send photos of yourself/your family, and I will have a look and help to decide what setting will suit you.
On the Day
What do I wear?
This is ultimately something that is decided dependant on the vibe of the shoot. If it is a family portrait session, wear colours that compliment each other, but do not all look the same (this is what leads to awkward 90’s family portraits!)
For actor’s headshots, bring plain tops that aren’t going to draw attention away from your face. Also bring a couple changes of clothing to allow the audience to see you in different ‘looks’.
For all other shoots, bring an assortment of clothing. If you’re struggling, or not 100% sure, ask me! Neutral (white, black, grey, beige) or primary colours (blue, red) often look the most captivating.
Avoid fluorescent colours, as it often reflects on the face, creating an ugly haze on your skin. It can also draw all the attention, when it is meant to be on you! Avoid branded tops with large logos, or crazy prints that draw attention - unless it is a statement you want to make – it will detract from the image.
If you are not sure, again, ask me. I am always happy to give advice and help you plan your look.
Hair and Makeup
Similar to clothing, this can be discussed with me depending on the overall look of your session. If you want to have your hair and makeup done professionally, I can assist you in choosing an artist to help with the shoot – as I have many beautiful, talented individuals I regularly work with. But naturally, this will incur the makeup artist’s fee.
If you are doing your own makeup, brown tones always work well! So does minimal mascara and soft blush. With hair, avoid teasing unless you are after a fully permed/boofy look. Teasing in otherwise smooth hairstyles creates ‘fly-aways’ that don’t look very good in photos!
What do I bring?
If you want to bring props to your shoot, you are more than welcome to. Props like umbrellas on wet days, or flowers always look beautiful. Pets of any kind are always welcome!
Oh no! It’s raining/hailing– what do we do?
So it has reached your day and the weather has taken a turn and is bucketing down, saturating anything in its path. As a rule, I have a policy that if you want to go ahead – I will too! But if it just won’t work, we can arrange a different date for the shoot. Provided that another date is booked, you will not lose your deposit.
Keep in mind a little bit of drizzle with overcast skies can look lovely in a shoot!
What if you cancel?
I will only cancel shoots in extreme unforeseeable circumstances. I won’t let a cold stop me! But if I physically cannot get out of bed, or a tragedy has occurred –you have a choice of having your deposit refunded or booking another date. I will try to give you as much notice as possible if this is the case, so you can make appropriate arrangements.
But I don’t know how to pose? I’m going to look awkward!
Posing seems incredibly daunting, I know, but you will manage! I have worked with many beginners, and have been in front of the camera numerous times myself – so I know what it’s like! I will help you out on the day by telling you how to pose to show off your best features. It is something that will feel odd at first, but as the session continues, you will feel more and more comfortable. I promise I will make it as painless and fun as possible!
What are edited/retouched images?
All of your images will be retouched, which involves colour toning, contrast, brightness, sharpening and other editing processes. I have been using Photoshop for longer than I have been a photographer, and I pride myself on creating a beautiful finished product.
If you request extensive editing such as replacing full backgrounds, removing large, complicated objects or anything that requires far more work than usual, an additional fee may be required.
Can I edit the images myself?
In short, no. The images represent me as a brand, and having anyone else edit them takes away from that. If you have any additional editing requirements let me know and I will help you out.
What format will I receive the photos in?
High-resolution jpegs (for printing) and medium-resolution jpegs (for online)
Can we get an album?
Absolutely! I work with a lovely album company who create beautiful results. Price lists are available upon request.
What about printing?
I am more than happy to organise printing for you. Just let me know what you are after. Alternatively, you are welcome to print yourself, as many times as you like.
If I haven’t answered your questions, please let me know!
I look forward to working with you!